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Front Desk Agent (IOP) - Wyndham Vacation Rentals
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90674672

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  14 Views, 0 Applications  
Front Desk Agent (IOP) - Wyndham Vacation Rentals
Wyndham Vacation Rentals is seeking a full time year round Guest Services Agent to join their team in Isle of Palms.

The **_Front Desk Agent_** will book reservations for guests and owners, process check-in/check-out of guests, collect rent money, process any guest credits and/or charges, etc. Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay.

1. Process guest check-in and check-out, and collect rent money in accordance with established procedures including accountability for daily collection processing.

2. Promptly assist guests and owners with general inquiries and/or complaints by efficient direction of inquiries/complaints to appropriate personnel or departments, including follow-up to ensure guest satisfaction.

3. Provide guests with information about their accommodations, amenities, services, local area, etc. Maintain contact with guests during their stay to ensure service and expectations are being met.

4. Rectify guest statements for any credits and/or charges as necessary.

5. Prepare arrival packets in accordance with established protocol for guest arrivals.

6. Use computer to process reservations via telephone and/or walk-ins, adhering to established Customer Service Standards, maintaining an 8 or above on all reservation inquiries.

7. Maintain a clean and presentable work station as well as a friendly, courteous and professional manner at all times.

8. Prepare daily bank audits and other reports as required.

9. Responsible for key control.

10. Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary.

11. Perform other duties as assigned.

This position requires weekend availability.

Education: High School Diploma or GED

Experience: Some guest service and/or customer service experience strongly preferred

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